Answers to questions about our Terms & Conditions
You're under no obligation to open an account. If you've already registered and now disagree with a specific clause, contact support within 30 days of that clause taking effect. We'll discuss your concerns and may offer account closure without penalty. Disputes are resolved according to the process outlined in our full policy document.
No. We notify all account holders of material changes to these Terms & Conditions via email at least 30 days before they take effect. You can review the updated terms in your account settings before the change date. If you don't agree, you can close your account without losing any funds sitting in your wallet.
Minimum deposit is Rp 10,000 across all methods (DANA, OVO, GoPay and QRIS). Maximum deposit per transaction is Rp 50,000,000. Withdrawals have a minimum of Rp 25,000 and maximum of Rp 100,000,000 per request. Account-level limits depend on your verification level; contact support to request a higher tier.
DANA, OVO, GoPay and QRIS withdrawals clear to your registered mobile wallet within 2–10 minutes after we verify them. Bank transfers take 1–3 business days. We verify all withdrawals within 1 hour during business hours. If your funds don't arrive after the stated time, email support with your withdrawal ID and we'll investigate immediately.
If we detect unusual activity, we'll lock your account and email you within 5 minutes with a reason and next steps. You'll have 72 hours to verify your identity by uploading a photo ID and answering security questions. Once verified, your account reopens within 2 hours. You can withdraw your funds at any time while locked.
No. Your account is personal and non-transferable. Only you can log in, deposit, withdraw or play. Sharing your login is a violation of these terms and may result in account closure and forfeiture of funds. We recommend changing your password monthly and enabling two-factor authentication to prevent unauthorized access.
Report the error within 30 days to our support team with your transaction ID or the date of the error. We'll audit your account and respond within 7 business days. If an error is confirmed on our side, we'll correct your balance and notify you in writing. If the error is on your device or network, we'll explain what happened and how to check your records.
